The Legal Side of Running an E-commerce Business in India
E-commerce in India sits under the Consumer Protection (E-commerce) Rules, FDI policy restrictions on inventory-based models, and the IT Act, often all three at once for the same transaction. Getting the structure wrong at the start - the wrong FDI route, an unclear return policy - tends to surface as a regulatory problem much later, when it's expensive to fix.
We work with online retailers and marketplace platforms on exactly that structuring, plus the contracts with vendors, payment gateways, and logistics partners that actually keep an e-commerce operation running day to day.
Our E-commerce Services Include:
Regulatory Compliance
Consumer Protection (E-commerce) Rules, FDI policy, and IT Act requirements.
Data Privacy
Data protection frameworks built to GDPR and Indian standards.
Contract Drafting
Agreements with vendors, payment gateways, logistics providers, and technology partners.
Dispute Resolution
Consumer complaints, contractual disputes, and regulatory investigations.
Competition Law
Advising on anti-competitive practices and predatory-pricing risk.
Cross-Border Transactions
Import-export compliance and tax structuring for international operations.
Most of the e-commerce legal problems we see were avoidable at the structuring stage. We'd rather help you set that up correctly than defend a consumer complaint or an FDI compliance notice after the fact.